Politique d’expédition

Zentivaa Shipping Policy

Effective Date: [01/01/2025]

Thank you for your order on Zentivaa! We strive to provide you with a pleasant shopping experience and fast, reliable delivery service. Please review our shipping policy below.

1. Order Processing Time

Once you place your order, it will be processed within 1 to 3 business days. We do our best to ship all orders as quickly as possible, but processing times may vary depending on demand and product availability.

If your order encounters an unexpected delay, you will be notified via email.

2. Shipping Methods

We offer several shipping options based on your location. The available options are as follows:

  • Standard shipping: Estimated delivery time of 7 to 12 business days.

  • Express shipping: Estimated delivery time of 6 to 9 business days (depending on your region).

Shipping fees will be calculated at checkout based on your shipping address and the selected shipping method.

3. Shipping Areas

We currently ship to mainland France only. We do not offer shipping to Corsica or internationally at this time.

We encourage you to verify the shipping details before finalizing your order.

4. Shipping Fees

Shipping fees are calculated based on the destination, weight of your order, and the selected shipping method. You will see the exact shipping cost at checkout before confirming your order.

5. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with a tracking number. This number will allow you to track the status of your delivery at any time.

If you have any questions regarding the status of your shipment, please feel free to contact us at contact@zentivaa.com.

6. Delivery Delays

Although we strive to meet the estimated delivery times, delays may occur due to factors beyond our control, such as extreme weather conditions, strikes, or delays by the carriers.

If you experience a significant delay with your order, please contact us at contact@zentivaa.com, and we will be happy to assist you.

7. Delivery Issues

If your order is damaged or if you receive the wrong product, please contact us immediately at contact@zentivaa.com. We are committed to resolving the issue promptly, either by replacing the product or issuing a refund.

8. Delivery to Pickup Points

We also offer an option for delivery to a pickup point, depending on availability in your region. This option allows you to collect your order from a nearby pickup location.

Contact: