Conditions d’utilisation
Zentivaa Terms of Service
Effective Date: [01/01/2025]
Welcome to the Zentivaa online store. By accessing our website and making purchases, you agree to the following terms. Please take the time to read these terms carefully before using our service.
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General Information
The Zentivaa online store, accessible at www.zentivaa.com, is owned by Illy, a company registered in France under number 80270378500013. Our headquarters are located at 36 rue Cascina, 13200 Arles. You can contact us via email at: contact@zentivaa.com.
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Products and Services
The products offered on our online store are presented as accurately as possible. However, errors or inaccuracies may exist regarding the description of the products, their prices, or availability. We strive to keep all information up to date, but changes may occur without notice.
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Orders
By placing an order on our site, you agree to purchase the products according to the prices and terms in effect at the time of your order. A confirmation of your order will be sent to you by email after we receive it.
We reserve the right to refuse an order for various reasons, such as product unavailability, payment issues, or if we suspect fraud.
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Pricing and Payment
Product prices are listed in euros (€) and include the applicable VAT in France. Shipping fees are not included in the product prices and are calculated during checkout.
We accept payments by credit card, PayPal, and other payment methods specified on our site. Payments are processed on a secure platform.
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Shipping
Shipping fees are calculated at the time of order based on the delivery address and the selected shipping method. We strive to process all orders in a reasonable time frame. Delivery times vary based on the chosen shipping method and the location of the delivery address.
We cannot be held responsible for shipping delays caused by events outside our control, such as strikes, extreme weather conditions, or errors by the carriers.
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Returns and Refunds
In accordance with applicable legislation, you have a 14-day period from the receipt of your order to return the products. Items must be returned in their original condition and packaging.
To exercise your right of withdrawal, please contact us at contact@zentivaa.com with your order number and the items you wish to return. Return shipping costs are the responsibility of the customer unless the received product is defective or not as described.
A refund will be processed within 14 days following the receipt of your return.
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Intellectual Property
All content on our site, including images, texts, logos, and designs, is the exclusive property of Zentivaa and is protected by French and international intellectual property laws. Any unauthorized reproduction or use of these elements is prohibited.
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Personal Data
We collect personal information during your registration, purchases, and use of our site. This information is used to process your orders, provide personalized service, and send you commercial offers (if you consent).
You can access, modify, or delete your personal information at any time by contacting us at contact@zentivaa.com.
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Liability
Zentivaa cannot be held responsible for direct or indirect damages resulting from the use of the site or the purchase of our products, except in cases of gross negligence or intentional misconduct.
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Changes to Terms
We reserve the right to modify these terms of service at any time. Any modifications will be published on this page, and the effective date will be updated.
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Applicable Law
These terms of service are governed by French law. In case of a dispute, the competent courts will be those in the jurisdiction of [Your company's city].
Contact:
Email: contact@zentivaa.com
Website: www.zentivaa.com