Conditions générales de vente

Zentivaa Terms and Conditions of Sale

Effective Date: [01/01/2025]

These Terms and Conditions (the "Conditions") govern the sales made on the website www.zentivaa.com. By placing an order on our site, you accept these terms in their entirety. We recommend that you read these conditions carefully before finalizing your order.

1. General Information

The Zentivaa website is operated by the company Illy, registered in France under the number 80270378500013, with its registered office at 36 rue Cascina, 13200 Arles. You can contact us by email at the following address: contact@zentivaa.com.

2. Products and Availability

All products sold on the site are described as accurately as possible. However, errors or omissions may occur. If a product becomes unavailable after your order is confirmed, you will be notified by email and given the option to choose a replacement, a store credit, or a full refund.

3. Order Process

To place an order on www.zentivaa.com, you must follow these steps:

  • Select the products you wish to purchase.

  • Review the contents of your cart.

  • Enter your shipping and payment information.

  • Confirm and validate your order.

Once your order is confirmed, you will receive an email confirmation with a summary of your order. This confirmation does not constitute a contract but is an acceptance of your order.

4. Pricing and Payment

Product prices are listed in euros (€) and include the applicable VAT in France. Shipping fees will be added to the total of your order and are calculated during checkout.

Payments can be made by credit card (Visa, MasterCard, etc.), PayPal, or any other available payment method on the site. Payment must be made in full at the time of ordering.

5. Delivery

We deliver our products throughout mainland France. Shipping fees will be added to the total of your order and are calculated during checkout. Delivery times vary depending on the chosen shipping method and your delivery address.

You can find our full shipping policy [here](link to shipping policy).

6. Right of Withdrawal and Returns

In accordance with applicable law, you have a period of 14 days from the receipt of your order to exercise your right of withdrawal. You can return unopened products in their original condition for a refund.

Return shipping costs are the responsibility of the customer, unless the product is defective or does not match the order.

To exercise your right of withdrawal, please contact us at the email address contact@zentivaa.com.

7. Warranty and Defective Products

All our products are covered by the legal warranty of conformity for 2 years from the date of receipt of your order. If a product is defective or does not match your order, we offer either a replacement or a full refund within a reasonable time.

8. Intellectual Property

All elements of the website www.zentivaa.com, including images, logos, texts, and videos, are protected by copyright and are the exclusive property of Illy. Any reproduction, use, or unauthorized exploitation of these elements is prohibited.

9. Liability

Zentivaa strives to provide quality information and services, but we cannot guarantee the absence of technical errors or bugs on our site. We will not be held responsible for any direct or indirect damages related to the use of our site, except in cases of gross negligence or intentional misconduct.

10. Modifications to the Terms and Conditions of Sale

We reserve the right to modify these Terms and Conditions of Sale at any time. Any changes will be posted on this page, with an updated effective date.

11. Governing Law and Disputes

These Terms and Conditions of Sale are governed by French law. In the event of a dispute, French courts will have exclusive jurisdiction.

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